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As a result, 4 cluster was classified as follows: negative counterpart efficacy, negative individual efficacy, positive individual efficacy, positive counterpart efficacy. This study was to examine the structural relationship between the casino service quality, customer satisfaction, and behavior Intention(i.e., intention to revisit and recommendation) among foreigner exclusive casino in Korea. The purpose of this study is to examine the effects of casino service quality on customer satisfaction and revisit intention. Second, in case of relationship between casino service quality and revisit intention, factor of accessibility, casino facility and beverage influence on revisit intention. Third, as a result of interactive effect between customer satisfaction and revisit intention, customer satisfaction shows it positively effects on revisit intention. The result of the analysis shows established thesises were proven to be true that there is a positive relationship between service quality, customer satisfaction and customer loyalty. They have to invest their resources more efficiently making changes to casino service quality to increase the customer satisfaction and revisit intention. |
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